Course description

This course introduces students to the essential concepts and practices of Business Operations Management. It covers key areas such as process design, control, and optimization, providing a foundation for managing and improving business operations efficiently. The course is ideal for beginners looking to gain a strong understanding of operations management principles.

Course Outline

Week 1: Introduction to Business Operations Management

• Overview of Business Operations Management
• The Role of Operations Management in Business Success
• Key Concepts and Terminology
• The Evolution of Operations Management

Week 2: Understanding Business Processes

• What is a Business Process?
• Process Mapping and Flowcharting
• Identifying Core and Support Processes
• Introduction to Process Improvement Techniques

Week 3: Process Design and Development

• Principles of Effective Process Design
• Tools and Techniques for Process Design
• Case Studies: Successful Process Designs
• Hands-on Activity: Designing a Simple Business Process

Week 4: Process Control and Monitoring

• Introduction to Process Control
• Key Performance Indicators (KPIs) in Operations Management
• Tools for Monitoring and Controlling Processes
• Case Studies: Process Control in Different Industries

Week 5: Process Optimization and Continuous Improvement

• What is Process Optimization?
• Lean Management and Six Sigma Principles
• Continuous Improvement Strategies (Kaizen)
• Real-World Examples of Process Optimization

Week 6: Supply Chain Management and Quality Control

• Basics of Supply Chain Management
• The Role of Quality Control in Operations
• Introduction to Supply Chain Optimization
• Integrating Quality Control with Business Processes

Final Project:
Design and present a comprehensive plan for improving a specific business process, incorporating elements of design, control, and optimization learned throughout the course.

Assessment:

• Weekly Quizzes (20%)
• Hands-on Activities (30%)
• Final Project (50%)

Learning Outcomes: By the end of this course, students will be able to:

• Understand and describe key concepts in Business Operations Management.
• Map and analyze business processes.
• Design and optimize processes for improved efficiency.
• Implement basic process control and monitoring techniques.
• Apply continuous improvement methods to business operations.

Recommended Resources:

• "Operations Management" by William J. Stevenson
• "The Goal: A Process of Ongoing Improvement" by Eliyahu M. Goldratt
• Online articles and case studies provided during the course

What will i learn?

• Understand Operations Management: Explain the role of operations management in business success and identify key concepts and terminology.
• Analyze Business Processes: Map and analyze business processes using tools like flowcharts and process mapping.
• Design Effective Processes: Apply principles of process design to create efficient business processes.
• Implement Process Control: Use key performance indicators (KPIs) and monitoring tools to control and improve business processes.
• Optimize Processes: Utilize lean management, Six Sigma, and other continuous improvement techniques to optimize business processes.
• Integrate Supply Chain and Quality Control: Understand the basics of supply chain management and the role of quality control in business operations.

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