Patient Care Navigator

Digital Doctors

Sun, 08 Jun 2025

Introduction

The healthcare industry is rapidly transforming, with remote opportunities expanding across various roles. One such critical and fulfilling role is that of a Patient Care Navigator. These professionals play a pivotal role in helping patients understand their treatment options and care plans, serving as a bridge between healthcare providers and patients. With the rise of telehealth and digital health platforms, the demand for remote Patient Care Navigators is growing globally.

In this comprehensive article, we will explore the responsibilities of a Patient Care Navigator, the skills and qualifications required, salary expectations, international case studies, and a curated list of companies hiring for this role. We will also provide a guide on where to obtain relevant certifications and licenses, along with additional online resources tailored to an international audience.

Role and Responsibilities of a Remote Patient Care Navigator

Patient Care Navigators primarily focus on guiding patients through the often complex healthcare system. Their key responsibilities include:

• Explaining treatment options and care plans in simple, understandable terms.
• Coordinating between multiple healthcare providers.
• Assisting with scheduling medical appointments and follow-ups.
• Providing emotional support and helping patients access community resources.
• Ensuring patients adhere to their care plans and understand medication regimens.
• Addressing barriers to care, such as financial or logistical challenges.

In a remote capacity, Patient Care Navigators leverage digital tools, video conferencing, and electronic health records (EHR) to perform these tasks efficiently.

Skills, Certifications, and Licenses

Essential Skills

To excel as a Patient Care Navigator, you need:

• Communication Skills: Ability to explain medical jargon in layman’s terms.
• Empathy and Patience: Understanding and addressing patients' emotional and physical needs.
• Organizational Skills: Managing multiple patient cases and coordinating appointments.
• Technical Proficiency: Familiarity with telehealth platforms, EHR systems, and basic office software.
• Problem-Solving Skills: Addressing logistical and financial barriers to care.

Certifications and Licenses

While formal licensure is not always required, certain certifications can enhance your employability:

• Patient Navigation Certification: Offered by the Academy of Oncology Nurse & Patient Navigators (AONN+).
• Certified Patient Navigator: Provided by Patient Navigator Training Collaborative.
• Health Coach Certification: Accredited programs by the National Board for Health & Wellness Coaching (NBHWC).
• Basic Life Support (BLS) Certification: Often required to understand basic emergency procedures.

Where to Get Certified Online

• AONN+ Academy: www.aonnonline.org
• Patient Navigator Training Collaborative: www.patientnavigatortraining.org
• NBHWC: www.nbhwc.org
• American Red Cross (BLS): www.redcross.org

Salary Expectations

Salaries for remote Patient Care Navigators vary based on experience, location, and employer. Below is an international overview:

• United States: $40,000 - $60,000 annually.
• United Kingdom: £25,000 - £40,000 annually.
• Australia: AUD 50,000 - AUD 80,000 annually.
• India: ₹2,50,000 - ₹6,00,000 annually.

Remote positions often offer additional benefits, including flexible working hours and home office stipends.

Companies Hiring Remote Patient Care Navigators

United States

1. Navigating Cancer: A digital health company specializing in oncology care coordination.
• Website: www.navigatingcancer.com
• Job Roles: Patient Care Navigators to manage oncology patients remotely.
2. Vivify Health: A remote patient monitoring and telehealth solutions provider.
• Website: www.vivifyhealth.com
• Job Roles: Remote Care Navigators to handle diverse patient populations.

United Kingdom

1. Health Navigator UK: Offers care navigation services for chronic disease management.
• Website: www.healthnavigator.co.uk
• Job Roles: Remote Patient Care Coordinators for chronic care.

Australia

1. Healthdirect Australia: Provides telehealth services and patient navigation.
• Website: www.healthdirect.gov.au
• Job Roles: Remote navigators focusing on telehealth triage.

India

1. Practo: A leading telehealth platform connecting patients and doctors.
• Website: www.practo.com
• Job Roles: Patient Navigators for remote coordination of care.

Case Studies

Case Study 1: Oncology Navigation in the United States

A Patient Care Navigator in the U.S. helped an oncology patient overcome insurance hurdles to access life-saving treatment. By coordinating with insurers and community resources, the navigator ensured timely care and reduced the patient’s out-of-pocket expenses.

Case Study 2: Chronic Disease Management in the UK

A remote navigator assisted a patient with Type 2 diabetes in the UK by setting up virtual consultations, organizing home delivery of medications, and providing lifestyle modification guidance. This reduced hospital visits and improved the patient’s glycemic control.

Curated List of Online Resources

1. Patient Navigation Training Collaborative: www.patientnavigatortraining.org
2. National Society of Health Coaches: www.nshcoa.com
3. Coursera: Offers courses in health communication and care coordination.
• Website: www.coursera.org
4. LinkedIn Learning: Training programs on communication and healthcare leadership.
• Website: www.linkedin.com/learning

Conclusion

The role of a Remote Patient Care Navigator is crucial in today’s healthcare landscape, offering a rewarding career path with significant growth potential. With the right skills, certifications, and resources, you can embark on a fulfilling journey in this field. Leverage the curated resources and company links provided to start or advance your career as a Patient Care Navigator. The world of remote healthcare awaits your expertise!